The cost of freight will be determined during the call to customer service.Please contact them at The cost of freight will be deducted from the returned goods. All Returns must be pre-approved by our Customer Service Team. ![]() Please let us know of any defects within 30 days of purchase PetmateĀ® warranties against manufacturer defects.We try to limit our out of stocks but market conditions have caused major market disruptions.First time ordering with PetmateĀ®? Please email a copy of your State Tax ID and Resale Certificate to Any items on BACKORDER will not be filled and automatically be canceled from your order.Please call for a shipping quote on these items if ordering more than one kennel These must be shipped by motor freight and cannot be shipped to AK or HI. Plastic kennels size 36" and bigger may have a freight surcharge of $75 per item due to the size of the item.Retailers selling PetmateĀ® products are compelled to follow the MAP Policy found here as well as the MAP List.Please call Petmate for a freight quote if placing an order outside of the U.S. ![]() Shipping within the 48 contiguous U.S. ![]()
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